(21 Jun 2021, 6:43 pm)Dan wrote The app, website and destination display is correct.
They all still terminate at Eldon Square for those that need to travel to Eldon Square (i.e a passenger with limited accessibility needs who would struggle to walk from The Gate to Eldon Square).
It wouldn’t be for a driver to judge nor comment on that - so if the passenger is that way inclined, they’re able to wait on the bus at The Gate for the entire duration of the layover time to travel to Eldon Square. Almost all able-bodied passengers choose not to.
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Where is that information publicly available?
(21 Jun 2021, 6:50 pm)Adrian wrote I think the answer here is that you can only put so much information on the front of the bus.
As Dan says, those using buses from further afield don't have the same choice as those boarding from Gateshead Interchange, and I largely agree with that. You'll never please everyone in Hetton for example, for where the X1 stops in town. Those who have a real problem with it can alight at Gateshead, and then choose one of the buses every couple of minutes, to a variety of different locations in town.
As for the actual destination point, this is already clearly available in a range of places: bus stop liners, timetable booklets, GNE/Nexus websites, GNE Smartphone app and Bustimes. You can see in this example, the liner from Wrekenton shows numerous Newcastle-terminating services, but clearly showing which part of the town they terminate: https://liners.nexus.org.uk/22028.pdf
Assuming (and I'm not being flippant here), that the passenger can read/see/access that information - why go to the bother of displaying the terminating destination for those passengers boarding at Gateshead?
The exact same information available at Wrekenton, is available for those passengers wishing to board at Gateshead.
There's the whole point made above of detracting Newcastle as the destination. May as well go the whole hog and have vehicles display Newcastle for the entirity so it doesn't detract for those last couple of stops.
As for the 2 showing Washington for the majority of the route and assuming passengers can access all the information you mention, why does it need to change its display as it gets beyond the confines of Sunderland and detract from Washington? That same information available for passengers boarding at Chester Road is available to the passengers boarding at the Prospect or Barnwell Shops.