(21 Jul 2021, 10:57 am)Andreos1 wrote How did you know? It's almost as if the standard shrug of the shoulders and lack of ownership is to be expected!
The line about tracking the next bus was trotted out and that was it.
No forward planning, no consideration for customers and no signposting.
I appreciate sickness can't be helped, but they knew well in advance, that particular service wasn't running and they should know that passengers rely on them to get home. Tweeting 10mins before departure is pretty poor.
Good job there are alternatives for most. Hopefully it didn't cost them too much extra to get home that night.
I was stood waiting for the first Sunderland-bound 2A of the morning on Sunday. App was showing me a live time of 3 minutes, but it wasn't moving beyond that, so 10mins in I checked the Facebook page to find out that the journey wouldn't be running due to a breakdown. Didn't even get an apology on that occasion, just a note to check the app to track my bus in real-time... because that was accurate up until now
Perhaps the most bizarre part about it, was that I then decided to walk to catch a 4 instead (changing on to a 56 at Concord), and the so-called cancelled 2A went past! Nothing was added to Facebook to update that the 2A was running again. #BetterThanEver