(10 Jan 2014, 3:59 pm)Crusader wrote The complaints about services came from Argyle street/Victoria road west etc where the 27A used to run. The bus survey in hebburn asked people from these areas where they wanted to go - they said Newcastle, not Gateshead. This is why the 27X runs direct to Newcastle and omits Gateshead, as residents said they didn't travel there!
If there is a small customer base, then take their needs into account, but look at growing the patronage, by having it serve a similar route to the 27 in Newcastle and Gateshead.
I wonder how many people let it go, because it doesn't stop at Gateshead?
Similarly, I bet there is a proportion of people who would get it home from the town, but won't go out of their way, when they can wait for a frequent 27.