(11 Aug 2021, 6:08 pm)Malarkey wrote But isn't this norm in the summer months whilst Schools are off to carry out important maintenance as I recall Dan mentioned this a week or 2 ago in relation to Go North East.
Hence 'day to day' issues in my initial post. Let's not kid ourselves though, these sorts of issues happen with all operators all year around. Arguably it being 'the norm' in the summer months is even worse, as this is when you're more likely to be getting leisure passengers who you want to have a good first impression.
The fact of the matter is that, unless an entire depot has vehicles of the same spec, there will always be the chance of customers being disappointed. Their car isn't going to suddenly be replaced by an 18 year old banger one day, the bus has every chance to be.