(14 Aug 2021, 4:05 pm)Adrian wrote The last two days have been a bit of an experience for me, having spent two consecutive days as a commuter after 18 months. I think it's fair to say that things aren't always as they seem, so I've written up my experience here: https://www.busesandbeyond.co.uk/2021/08...commuters/
Would welcome any thoughts.
I think I agree with most things you said there, particularly around communicating delays.
One thing I hate about the GNE app is that services just 'drop off' the app when they're cancelled, and they don't actually tell you if they're running late.
As bad as the Arriva app is, I appreciate that it actually tells you if a bus is running late.