(23 Aug 2021, 4:28 am)Dan wrote Not withstanding all that, there have been some pretty major last minute changes following further consultation with local authorities. Bearing in mind these changes have been known about at local authority officer level for some six months, and, contrary to comments on social media, there has been a massive amount of consultation with local authorities, politicians and other stakeholders, these changes were only being requested AFTER the registrations were submitted, Go North East is doing a pretty damn good job during trying times. It’s peak holiday season with many colleagues needing to cancel their holidays just to get this information out to customers in good time, as well as work bloody long (12-16 hour) days (and won’t get paid for these extra hours nor likely get the time back).
It takes roughly half a day to typeset a timetable, and probably another half a day to produce a map. It then takes an hour or two to proof-check the leaflet and its content (depending on how in depth you proof-check the times). Work technically can’t commence until after registrations have been submitted (although were in this instance given the sheer volume of changes), so I will let you do the maths of how many services are changing (and hence how much time this would take to do) vs the 56 days for the registration period.
I appreaciate this is personal and close to you but...
Surely this was foreseen? You had to know once the changes were publicised that there'd be immediate feedback (good and bad) and potential changes would be required?
It's peak holiday season, simple solution is don't plan changes at this holiday period or plan better.
Colleagues working through holidays and long days is well...welcome to business in a pandemic I guess. However the decision not to pay them is a choice of appalling management and summarises the whole process and general business attitude of many companies these days, as folk do it out of unreturned loyalty.
For me, I sympathise with the Colleagues at the sharp end but its an obvious failure at the top.
Company sets out mass changes - doesn't plan for mass changes requiring more changes after publicising - lacks resource to implement changes.....root cause? Abject project management - obvious lack of skills within the Team to manage change at any sort of pace.