(04 Sep 2021, 8:16 am)GNE6312 wrote Some disruptions can be unpredictable. Fir example on Sunday when there were protest marches1 and no nexus were at Eldon Square as they were helping arriva since they don't have radios and there was only temporary arrangements announced for the gateshead routes (exept the X21) nothing for the Q1/2/3, 33N, X21 or C&Cs.
Not sure why Nexus would be helping Arriva. You sure it wasn't the controller who usually works in Haymarket who you seen. Wouldn't be surprised if (s)he just went MIA it's what usually happens when then there's disruption especially on the Metro when there's usually 3 'customer service advisors' (ticket inspectors) at the stations in Newcastle but as soon as a there's a whiff of disruption they just vanish.
Also I thought Arriva could communicate via the ticket machines now anyway.