(07 Sep 2021, 4:09 pm)Dan wrote Indeed, and I’ve heard today that the level of disruption at Go North East is minuscule compared to Arriva Durham. Just puts into perspective the differing levels of customer communications.
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To be honest, I'd take Arriva's 'communication' over GNE's any day, since cancelled services are actually reported in the app I don't have to load Twitter, find GNE's account and scroll in hopes I can find something about the service I'm waiting for.
I can simply load the Arriva app (this assumes it actually works lol), and it will tell me if the bus is running on time, if not, how late it's going to be, or if it's cancelled altogether.
With GNE I usually just get that the bus is due in 5 minutes for a while, then it just drops off the app!
GNE's new app is genuinely terrible to use when tracking buses, I actually continued to use the old app until it stopped working!