(07 Sep 2021, 7:32 pm)streetdeckfan wrote Totally agree.
I don't know about you, but even as a Twitter addict when I'm standing at a bus stop and the bus is late, the first thing I do isn't go to Twitter and search GNE's recent Tweets to see if they happened to have mentioned the service I'm waiting for, it's check the app, because I probably already had it open to either check the times or have my ticket.
Even if folk did check their Twitter feed, they pump out so many Tweets that it's likely people would either skip it or get sick of looking. The Tweets are also huge, with the integrated picture for the app link, one Tweet takes up my entire feed on my laptop screen for example! Since 19:00, there have been 19 service updates, all bar one includes an app link. Do folk need reminded that often, surely just pin it?
I always find myself checking bustimes to see if my bus is delayed - at least it gives me an actual timetable that I can look at alongside where the bus is, and shows me if the bus has stopped somewhere. The only bus app I've found useful was the old Arriva one, the new one is too buggy for anything but m-tickets for me - though you've mentioned it still retaining the bus cancelled/actual delay update features which was always the key.