(08 Sep 2021, 10:27 am)Dan wrote Yep, bang on.
It's a good innovation and better than not saying anything but it does lack that 'professional Customer Care social media touch' and I mean in terms of thinking outside the box but the only way to avoid that is to have someone in Customer Care working 'a late' which shouldn't be beyond the bounds of impossiblilty but more cost/resource vs benefit