(05 Oct 2021, 4:23 pm)Dan wrote Every route says 'x service' - they always have done.
I'm not sure I see or hear the issue in this clip? There haven't been any customer complaints about this, nor any negative feedback from the driving team.
I realise all announcements include the word ‘service’, and I’d very much doubt customers would feed back on such detail, I was just pointing out it’s an additional unnecessary word that’s been added in from the start.