(14 Oct 2021, 10:56 pm)Keeiajs wrote There is someone at eldon square/metro/gateshead and sometimes sunderland idk what hours they work though. But I agree they should be someone to put them up in several locations.

Yes, and that's all good and well for bus stations (if they're there? it's been months since I've seen any staff, other than Metrocentre), but there's not going to be someone stood at the end of the street to advise the elderly couple that they've over an hour to wait for the next bus. I agree that would be impractical, but it emphasises the importance of why a staffed telephone number should be available. Recognising that not everyone has Internet access or would know how to find that information (if they're not told about it)