(23 Oct 2021, 5:45 pm)Adrian wrote Or have customer services hours more reflective of the operating hours? I think all of the big three up here now run a similar Mon-Fri 9am-5pm service. 

It again comes down to benefit vs cost, sadly.

I work in Collections for EE and as a department we have recently reduced our operational hours from 8am-8pm to 8am-6pm as we found in the latter two hours our customers were not calling in as much resulting in staff being sat for long periods doing nothing which is a massive cost to the business.

I would like to think much like out local Bus Operators other companies from other sectors are following suit, for example the opening hours for Eldon Square is 8am-6pm for a handful of retail stores while others are open 9am-5/6pm now as it is not justifiable in the current the climate to have late night openings, I do wonder if this may change in the coming weeks with Christmas just around the corner.