(26 Oct 2021, 7:39 pm)Charles41 wrote Well if they are getting this money then how about reopening travel shops. It's ridiculous there's not a single travel shop left in the entire region.

And please don't say people can find information on line. We all know it tends to be out of date and many people are not computer literate.

Covid just being used as an excuse to cut public services.

But hey it's keeping us all safe..


Charles

I understand why they closed the travel shops, like most public service they were highly unprofitable and barely used. The move to digital is complete as much as you or others may not like it. The travelshop was an archaic format and those that did use the centres were existing customers, they aren’t going to grow the nexus or bus company wallet sadly. Online travel information in this region is pretty solid too.

I do think they could have compromised and had tfl style customer ambassadors at key stations (as opposed to surly metro staff) to support Customers at minimal cost.