Ive used the bus a couple of times recently and had good and bad experiences with the app

Good - missed the bus as one pint to many but got home sooner as It suggest catching a bus to Birtley then a bus back to home which got me in the house before I would have got on the bus in town

Bad - when i click on the bus it tells you whether the bus is busy, quiet etc. Ive only every seen the buses ive clicked on as quiet  but the bus i got to town on Saturday was supposed to be quiet but in fact it was choca.... must have only been single figure seats available.  I'm just wondering if this is classed as Quiet or whether the appt when it comes to this is rubbish?