(29 Dec 2021, 10:16 pm)Dan wrote Nexus probably did a lot more than what they ordinarily would by issuing new timetables for Boxing Day on their website (especially given that they only procured the 306 and 308). I’m not sure if they could have done a lot more - other than perhaps printing out those timetables and somehow making them available in Haymarket Bus Station.

I would argue that the biggest failing here lies on Arriva. Printing full printed timetables for Boxing Day - which some operators have done - could be argued as excessive, but above all else it is Arriva’s responsibility to inform their customers of which services are running and which ones aren’t.

They knew and had timetables for the services running on Boxing Day, as the local authorities would have invited them to tender to operate them as they did all the other operators in the region. I’ve seen a few comments now about this but it is disappointing that they felt it appropriate to just say no services were running on Boxing Day.

Are you suggesting that they printed something and distributed it at the Metrocentre which suggested something different to their own website?


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I'll scan the booklet I found when I can, but I believe someone else found a few of the Christmas booklets at Haymarket and again at Park Lane. It has full timetables and states operated by GNE, and something along the lines of "more details can be obtained from Nexus and NCC".

This was the first public release of information and I posted about it at the time, Nexus followed soon after.

No idea if these leaflets were posted out to depots to put on buses, or if they were put in prominent places in Northumberland (especially with the closures of Ashington, Blyth and Haymarket help points).