(22 Jan 2022, 5:57 pm)Adrian wrote Looks like a full PVR of Solos too. If its been planned Streetlites, as Dan suggests above, it makes you wonder how many people have ignored the fact the wrong bus is out and that there's a football match on... it's not exactly a big secret in a small City Centre like Sunderland. 

Someone posted this banner from the website onto Facebook... due to our decision to reduce service frequency today, you'll have to wait even longer than what's in a Sunday timetable. What happened to "congestion busting buses"? 

 


More to the point, why do you need to know?!


I agree. If the operator is happy to leave people high and dry, I don't know why a public body should step in.

I know they've made clear that they're running these timetables on a temporary basis "in light of ongoing staffing challenges", but it should have been seen as vital that a customer service presence is available across all channels. Nobody in bus stations, no one on the phone and no one covering Social Media. Customers are being left high and dry.