(25 Jun 2022, 4:03 pm)Adrian wrote When I've been out and about today (and to be honest, the whole of this week), its more noticeable than ever just how sick of these disruptions the public are getting.Punters are essentially being given the choice between a bus that may or may not get them where they need to be OR paying through the nose at the fuel pump.
I've seen multiple instances of drivers getting it in the neck from irate customers, both on the bus and whilst they're waiting to take a bus on (e.g. at Chester front street). Whilst I think its bang out of order the way some customers talk to drivers, I think its sadly becoming inevitable due to the amount of disruption.
There's also more and more people complaining about it in conversation, e.g. when I'm on board or waiting for a bus. A 56 I used earlier, apparently the one prior didnt turn up, the one after was cancelled, and the one we boarded was being cut short at Gateshead. Is this the active regulation that Martijn Gilbert referenced on twitter?
I wonder just how much these operators, and I know its not just GNE, are shooting themselves in the foot right now. As I've said before, why would anyone switch to bus, unless you like ending up pissed off?
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This is the ideal time to win passengers back and convince others, that bus (for all its faults), is the way to go.
There isn't going to be a better opportunity to put right all the damage caused by Covid/the government/lack of priority measures/insert other excuse here.