(05 Jul 2022, 9:18 pm)Adrian wrote I'm not sure why people seem to think it's GNE's responsibility to ensure they're able to charge their phone?

They're complimentary features, and as with anything similar to that, its widely accepted that they're provided subject to  availability. There's no guarantee associated with any on board features.

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Because they advertise the fact that you can! I've just picked up a timetable, it advertises the buses having USB power, nowhere does it say "subject to availability/it working" - why does this need to be implied and assumed?

If you went into a restaurant that promised a free bottle of wine with every meal, and you went in and they said "we dont have any" - you'd probably be disappointed, particularly if you went in specifically for the bottle of wine; why should it be assumed it's subject to availability when they don't say so?