(24 Jan 2014, 6:44 pm)aureolin wrote Don't get me startedOn a serious note though, I've just completed the survey. My main gripes are; a) fares, b) advance tickets, c) Lack of free Wi-Fi, d) shocking catering facilities.
The wifi was a gripe of mine too.
It is that slow in standard, the 15mins are usually up by the time it has logged on.
Complained about the lack of southbound services into/out of Durham beyond 20:00 too.
(24 Jan 2014, 9:12 pm)citaro5284 wrote Whilst I know Nat Express was not perfect, neither is EC by any stretch, nationalisation is not the be all and end all like some people would like to make us think.
I wasn't going to get into the privatisation/nationalisation debate and deliberately left it out of my initial post.
What I will say, is out of the three operators since privatisation, East Coast stands above the others for a number of reasons and not just because of the obvious - despite their call centre/customer services ballsing up yet again this afternoon.