(25 Jul 2022, 10:21 am)Adrian wrote Creating new routes for trial or testing purposes is not the answer. Bad booking decisions have played a part in where we are now, and has led to massive instability in parts of the network. That is never going to attract passenger growth - you just end up moving the same ones about.

There needs to be a mid to long term plan behind any changes to the network, in my opinion, and it should be based on proper research of what user needs are, not what is most convenient to schedule driving shifts around.

Research is what we seem to be missing most. A couple of surveys here and there isn't research and nor will it ever help you to understand the needs of customers. A coordinated effort would be a good start, but as we saw with the Big Bus Survey for the BSIP, there was only one operator bothering to push it.

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And as we all know, sample size is so important and the missing elements (such as car drivers) are key to any research/survey being a success.

(I still chuckle at that discussion).