(07 Aug 2022, 3:30 pm)Dan wrote I get the point you're trying to make, but the time and effort simply isn't comparable - c.1 minute versus a lot longer to program a route change.It’s a good job passengers are flocking back to the profitable GNE and it’s not just doom monger forum members blowing it all out of proportion.
Thankfully it only seems to be members of this forum drawing a comparison between the two - in the usual way that people on this forum blow everything out of proportion.
On a serious note…it’s how it looks and that’s what GNE are just awful at and a little bit arrogant at of late. The vast majority of us are passengers and our feedback is based on regular experience and certainly in my role, the experience of over 1500 colleagues who use public transport but it’s far too easy to box us off and pretend we’re just irritable enthusiasts