(29 Oct 2022, 4:45 pm)Andreos1 wrote Engagement with customers on social media seems to have gone from poor/abysmal to literally non-existent.
Not sure what the logic is there. But I can't see it doing them any favours.
Saying that, I'm sure am industry back patting award will still somehow come their way.
It has, but then again I'm not sure how you can positively engage with customers, when the majority of your business decisions are going to be perceived as negative? There's only so many times you can respond to people telling you that you're shit or whatever.
I'd suggest it'd be a good investment to get someone to actually work with the team to improve the social media side of things. If there was some balance to what they're posting, then you'd hope that most of the response wouldn't be so negative.
(29 Oct 2022, 4:50 pm)streetdeckfan wrote I always just use the live chat and I've never had an issue with it.
Yeah, I've used this a couple times now and it works a treat. Even if I email, I generally get a response back in a week or so.