(29 Oct 2022, 6:11 pm)Ambassador wrote The driver of the 21 from Durham which I waited 25 minutes today literally saidI've been on the X21 from Durham to Newcastle 4 times since its moved to Riverside, 3 times I've been told to get off and get on the bus behind.
Hi I’m really sorry we’re 15 minutes late and I’ve been told I have to stop at gateshead and turn around. I’m sorry you have to get off, I know you waited a long time for me. I’ll wait and make sure you get on the next bus. It’s not my choice and it’s a joke.
And he did. He ignored the radio and got all the buggies and elderly on the following X72. I’d send a compliment but I worry he’d be criticised for ignoring the service delivery team
And it’s not the first time, I doubt Dan and co are remotely in touch with the realities.
Also I was on 25 a while ago and we were 20 mins late, and we had to take on a full 21 and the 25 was relatively busy. It seems to be a massively scheduling issue on loads of services not helped by branded buses and a limited PVR of a certain type of vehicle.