(22 Nov 2022, 10:59 am)mb134 wrote Why would they have a bad experience this time? 

The match will likely finish around 16:50. Last buses from Newcastle NYE 2021 (at least for Arriva) seemed to be between 1830-1900. That gives folks an hour and a half of daytime frequency buses to get home - for example it would be around 6 X10/11s based on their half hourly frequency. 

Compare that to an evening midweek game, which tends to finish around 21:40. They've got a smaller amount of time until the last bus and frequencies are already reduced - around 3 X10/11s in that amount of time. Midweek service levels back from Newcastle are always fine, everyone gets home, so why would this be any different?

Traffic. Cancellations due to the traffic. Delays due to the traffic. Drivers running over (or running close) their limits due to the traffic.

Buses struggle on a Saturday and there's an impact during the week when there's an evening kick-off.
People can and will use public transport on those occasions.
If there's none (or it is limited or runs off early), then the traffic is going to be worse. Delays etc will naturally be worse too. 
It's a natural and inevitable consequence.

Won't that lead to bad experiences and negative perceptions with the various types of passengers travelling that day? Or is it just me?