Customer service would be a good start. I’ve just witnessed a frankly awful set of behaviours from a driver ‘mentor’ on the 21 tonight
The bus was full, which being a single decker wasn’t a surprise, he sat in his seat paying no attention when the driver struggled with the machine and then barking out random orders at the poor driver,
Whilst paying customers stood he just sat there watching the football on his phone.
As we made it through low fell a passenger got on and explained he only had a £20 note and he couldn’t afford to get any change. The driver apologised and another passenger offered to pay the 2.30 fare, but the man declined and got off.
As the doors shut…the mentor shouted ‘wouldn’t have killed him to go and get some change’
Drivers and mentors at that…with that attitude shouldn’t be anywhere near a service role.
Back to Uber tomorrow
RE: Reversing the decline in passenger numbers
Wistfully stuck in the 90s