(06 Dec 2022, 11:18 am)Rob44 wrote There was a mentor a while back on the 21 - don't want to describe him in case he's on here but definitely got little man syndrome. Saw him about 6 ish - asked if he know where the 28b was - shrugged his shoulders... didn't offer to try to find out. I got the next 21 to the fell had a few pints and at around 10 ish was waiting again for the 28b and the 21 pulled in again. Same mentor. Said i was still waiting. Shrugged shoulders again and it drove off. Setting an example for drivers to follow me thinks!
Yes someone asked where the X21 was and if there were any delays and he replied
'We just drive this bus - not the other buses so can't help there'
Whilst not a factually inaccurate response it's indicative of the awful levels of customer service prevalent especially on the 21 lately
I've voted with my feet - pity those who can't