(06 Dec 2022, 12:25 pm)Ambassador wrote Yes someone asked where the X21 was and if there were any delays and he repliedWell, yes a mentor could look at the app while the driver isn't busy (mine spent time chatting to passengers explaining the problems re driver shortage), I often get people on asking what happened to the bus in front, or of there's problems on other routes - the only answer you can give is "I don't know" unless a specific diversion has come over the radio (assuming it works of course).
'We just drive this bus - not the other buses so can't help there'
Whilst not a factually inaccurate response it's indicative of the awful levels of customer service prevalent especially on the 21 lately
I've voted with my feet - pity those who can't
RE: Reversing the decline in passenger numbers