(05 Dec 2022, 5:33 pm)Ambassador wrote Customer service would be a good start. I’ve just witnessed a frankly awful set of behaviours from a driver ‘mentor’ on the 21 tonight
The bus was full, which being a single decker wasn’t a surprise, he sat in his seat paying no attention when the driver struggled with the machine and then barking out random orders at the poor driver,
Whilst paying customers stood he just sat there watching the football on his phone.
As we made it through low fell a passenger got on and explained he only had a £20 note and he couldn’t afford to get any change. The driver apologised and another passenger offered to pay the 2.30 fare, but the man declined and got off.
As the doors shut…the mentor shouted ‘wouldn’t have killed him to go and get some change’
Drivers and mentors at that…with that attitude shouldn’t be anywhere near a service role.
Back to Uber tomorrow
I have noticed a fairly big difference in the standard of drivers across different depots.
Most of the drivers at Percy Main on the 1 and 309/310 are very pleasant and helpful to other passengers (of course, you get the odd miserable one), but when using other services operated from depots they are often rude and uncomplimentary, often with poorer driving standards.
Maybe there is a different management style at the depots, I don’t know.