(05 Jan 2023, 9:20 am)Adrian wrote If you're not already, please make sure you're reporting any unreliability or performance issues directly to Nexus, given it's a service they're financially supporting.

customerrelations@nexus.org.uk is often easier than filling out their web form.

Nexus aren't interested. The same thing happened when Gateshead Central Taxis had the evening 32A, they didn't follow the route and missed some trips completely, making it unusable and passenger numbers fell, so the service ended up withdrawn. Yes, tendered routes have low passenger numbers so are secured rather than commercial, but it's GCT's poor running of them making the passenger numbers as low as 0 and on average 1-2 customers.

Because of the pandemic it's harder to see other factors, but if me and my family could rely on GCT services that 1-2 on a trip becomes 4-5, double and more, with a day ticket available 2 trips are looking at 4-5. Small difference, granted, but I have overheard complains and I know more people would use a more reliable service.

Even with hardly using the 84/84A I've been let down 3 times, twice recently and the other time much earlier in the year. 2 of those occasions they lost 2 single fares. Doesn't inspire regular use when even occasional use leads to disappointment, inconvenience and frustration.