(13 Jan 2023, 12:32 pm)Adrian wrote Depends where you draw the line, doesn't it? People have vandalised seats going back decades, so do you stop providing them too?
Vandalism is of course deplorable, but sadly it's something that every business has to factor in to their budgets. More so for those serving the general public, where the rate of vandalism is significantly higher. I'd argue that simply stopping to provide something risks damage to the relationship with the customers you want to retain, not the ones causing the damage.
You could argue that seats are essential, usb plugs aren’t.
I don’t disagree with your view of potentially damaging the relationship with the customer that you want to retain, however, how much damage do constantly damaged and unworking usb points do anyway?