(27 Jan 2023, 10:39 am)Jonathan93102 wrote Sadly I think certain members of the public have turned quite nasty since the Pandemic. There has been a lot of cancellations lately and it is not the drivers fault but people feel the need to take it out on the driver - at least they turned up to work that day. They might stop turning up if people continue to abuse them though.
Who are they supposed to take it out on?
Customer services might as well not exist, they're conveniently closed at peak times when people might ACTUALLY need them!
Sure, they can tweet at them, but they generally respond a few hours or even a day later, which is useless. I've heard similar things about messaging them on Facebook as well.