(07 Feb 2023, 10:53 pm)Dan wrote I wonder if the role of the Customer Services team will change in the recently reported restructure where 100 jobs were allegedly at risk?

There appears to have been a lot of jobs advertised recently in operations and commercial, largely replicating the structure of Arriva’s bus companies. Isn’t the current MD ex-Arriva?


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Arriva customer service is atrocious you just get a Control C, Control P message to fill out a stupid form

However I do think GNE need to do better customer service, it should be open 6:30-8:30 M-F. While I doubt that will happen, I wonder if the control team would ever step upto that role, when CS is closed