(23 Mar 2023, 12:07 pm)mb134 wrote I forgot to tap out on my way home last night, ironically just after I'd posted about how good my experience had been with it, and noticed this morning that it had been noted as incomplete but also has a button to give me the option to raise a correction request. I assume for genuine, one off, cases after the £2 fares end that this will be quite useful for people who forget to tap off.

I imagine Arriva will be lenient with the first request or two an individual makes, but afterwards will probably clamp down hard.

I tried to raise a correction to knock it down to zero since I had to purchase a separate ticket, but it just gave me an error lol.

I've submitted a complaint to Arriva's customer services, I wonder how long it'll take for them to get back to me!

One handy thing is the ToTo website shows normal tickets purchased with the card as well, so you can see I tapped in then bought a ticket about 30 seconds later!