(21 Apr 2023, 6:26 pm)mb134 wrote Which obviously makes said members of the public really comfortable about being driven places by someone with that sort of temperament.

The people filming haven't really helped the situation, but I know lots of companies which train employees with public facing roles to calmly direct complaints to customer services and try to move on. I'd assume GNE issues similar direction in their driver training.

IMO, both parties in this instance were somewhat out of order, I can somewhat understand why the driver got so hacked off considering the conduct from others by photographing and going up to him wasn't warranted I feel for the alleged incident but unfortunately the driver then put himself in the wrong with his reactions which we see in the video.

This I feel was a matter for customer services at most, certainly wasn't a matter of berating the driver over which led to the outburst (the outburst is certainly a serious matter however).

The issue of driving off as someone approaches the bus seems fairly common and I have experienced passengers shouting up at the driver when they've already committed to pulling away from the stop and have then heard the passengers call the driver worse than shite whenever they leave people at the stop.

Filming in these situations tends to be the done thing especially when things start getting heated, often for safety reasons, I've done it before for my own protection such as when I was involved in an incident over a photograph being taken of a bus with a Stagecoach driver who threatened to "do me" if photos surfaced online.