Tbf in the case of Hornby, as much as he’s a dull Stenning French acolyte…it’s likely he’s been working his 3 month notice/gardening leave hence his quiet period.

It’s clear GNE wasted a lot a of money, they didn’t adapt quickly enough to the post covid world and didn’t/don’t have the commercial expertise to innovate. I can’t blame them for frittering away the ridiculous money thrown at them during lockdown. Who wouldn’t?

MG was a failure. Right man, wrong time you could argue but the enthusiast lip service, the repaints, the branding…very naive.

The most disappointing post covid failure of GNE for me is that it’s abandoned customer service, it doesn’t interact on Twitter or any social media…who on gods earth thought that was a customer experience strategy? I can email, call or live chat….during office hours…it’s 2023. Let’s grow the customer base by…ignoring it and sticking to an early 2000s CEX strategy

But it’s investing in paper timetables…it’s so backward in coming forward it’s unreal.