(11 Jul 2023, 2:26 pm)Adrian wrote I'd report the instance to their customer services, as it's clearly a training issue. 

I use Day Rovers all the time in Tyne and Wear, and it's rare I get any grief from a driver/inspector of another company, even though I'm showing them a ticket purchased on the GNE app. Teesside on an Explorer can be a bit different and normally Arriva drivers insist you try and scan it (even though it'll never work!), but wave you on after that.

Unless it's the last bus of the day or an ultra low frequency, I wouldn't recommend doing as Streetdeckfan suggests and sitting down anyway, unless you like confrontation from other customers. Instead, politely ask that they check or offer to show them the ticket description on an app or the company website. If they're having none of it, get off, wait for the next one and report it to the operator.