(12 Jul 2023, 8:47 am)Adrian wrote I have some sympathy with this, as the ticketing knowledge required can be quite extensive in some areas. I once looked at the X12, and I think there were about 15 different combinations of multi-trip products that were on offer, depending on where you were on the route. This is of course on top of the route knowledge you need and the local knowledge you pick up over time.

I recall at one time they used to print handy ticketing guides for drivers? I wonder if this is still a thing?


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It may be extensive, but there's absolutely no way a company the size of the local big 3, should have drivers who don't know the products or tickets on offer. 

There are numerous solutions to the problem, including a guide like you mention.

As I said last night, it is up to the operators to sort and resolve. Yet there doesn't seem to be any level of sustained progress or improvement and I see absolutely no reasonable excuse or justifications. 
Regardless of that, if I was a driver and in the position of not being provided with adequate information, I'd certainly be doing my homework and ensuring I knew what was accepted and where.
The shrugging the shoulders type of attitudes we see and the 'well they didn't tell me, so why should I know what tickets I can accept' patter, isn't acceptable.
It's as simple as that.