(21 Aug 2023, 8:28 pm)Adrian wrote I think it highlights something important.

The general public are well-aware of the amount of crap bus drivers get on a daily basis, but the vast majority respect the important job that they do.

In my opinion, operators aren't doing nearly enough to make working conditions a lot better for their driving staff. Without going over old ground on conditions, shifts, etc, which we've discussed 100x before on here, I'd bet that a rude customer is simply the trigger point or the straw that breaks the camel's back. 

A lot more needs to be done, and if it was, perhaps recruitment and retention wouldn't be such a problem.



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Plus the actual conditions they're working in day in/day out in the jockey seat.
Particularly if the issues have been reported previously and then subsequently overlooked or bodged. 

There's the scheduling, the inevitable delays and then the getting it in the neck from control because they're falling behind.