We had a similar experience last week. On the 12, of all services. Used to be every 20 mins in the not too distant past, now every 30 mins with a decker. A good load on the Newcastle bound trip mid morning, and then a stuffed to the gunnels journey home mid afternoon. Slow, hot and soul destroying watching another queue of people trying to board an already full bus.

Been a while since we’ve been but special mention to Eldon Square. I’d say organised chaos but I’m not sure if there was any organisation. Thanks Rishi for the £2 fares, but I think we’ll take the car next time.