(11 Sep 2023, 4:21 pm)Adrian wrote I don't think they'd have taken the work on, if they knew from day one that they'd be unable to cover it. You'd plan all this into your resource modelling.
What it doesn't account for, is what has happened since doing the modelling and forecasts for introducing those services, e.g. has there been a sudden and unusual increase in sickness, have drivers been loaned to other depots to spread the impact, and so on?
I maintain what I've said many times previous, about operators really needing to get a grip on retention, but sometimes there's factors at play that you really can't realistically foresee.
Wonder if they might have modelled for more Arriva driver's to come across and in the end they haven't bothered.