(26 Sep 2023, 10:41 am)Ambassador wrote This happens pretty regularly on the Angel - they normally swap the ticket machine at Gateshead heading into town but the drivers without question just to tell people to get on. Even when people have offered cash they wave them on
it's one of the better customer service examples (actually the only one) from GNE
Yeah, I travelled from Tindale to Newcastle for free on the X21 because the card reader wasn't working, I had the £2 for the fare in my had, the driver saw and said "if you're paying by card the reader isn't working so I can't charge you"