(26 Dec 2023, 10:03 pm)RobinHood wrote What changed this year was the lack of any information provided.
A 'proactive' operator can only include what is sent, by the deadlines it is needed.
We will have to agree to disagree - I know what I would have done had I worked for Arriva, but perhaps communication and working relationships with Local Authorities varies by operator.
In my view, a proactive operator would actively reach out to Local Authorities to ask the question, knowing fine well they have set a precedent in previous years to procure a service in Northumberland on Boxing Day. It would be odd of them to change their stance, especially with NUFC playing at home.
Fortunately, Arriva’s lack of comms to their customers didn’t seem to impact loadings significantly!
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