(01 Feb 2024, 5:00 pm)mb134 wrote Have you sent in an official complaint? It's probably the only way they start to pay attention, given it's been something that's constantly been strongly rumoured (plans have been put into place at least once I believe) but then gets dropped for something else happening instead.
I sent in a complaint last year when 2601/2/3 was rammed at Whitley Bay and a fight almost broke out when more people wanted on enroute. The response from their customer services team read like it was generated by ChatGPT and didn't address the problem.