(03 Feb 2024, 3:55 pm)DeltaMan wrote I think it's worth pointing out that to qualify for CBSSG, an operator needed to run 90% (I think) off pre COVID mileage in order to get help. So, even if they wanted to make fundamental changes, they couldn't (unless they totally redesigned the entire network with out of date data which came to a similar mileage) 

Data gathered from the vehicles or actual data from people who would make the modal switch if there was a viable alternative?

It goes without saying that the data they gather on their vehicles is useful. But it's only useful in gathering data for existing passengers. 
Not data from the ones who have moved on or never touched public transport in the first place. 

The proportion of people using public transport regularly vs the proportion that don't, shows how many views/opinions/needs aren't taken in to consideration when these changes, revisions or tweaks are made. 
A pro-active operator would seek these out at whatever cost*. Because even a small proportion of car users switching to a viable alternative, not only makes helps those profits, but it has a huge positive impact on reliability.

*I'd hazard a guess the ROI is far greater than titivations ever were.