(22 May 2024, 9:12 pm)mb134 wrote 100%.
Two of the largest operators in the region have Nigel Featham and John Rochford at the helm. We're seeing one of those operators let their standards slip to arguably their lowest ever point, while the other is suffering from a chronic staff shortage and hasn't met PVR for months (at this point it could be years). The worst part about that is that honestly it's hard to know which part of that statement applies to each operator, just to show the extent of the failings.
The industry needs new blood with fresh ideas, but also needs to be far more transparent. The public, who at this point are pretty much paying for these services to run anyway, deserve a far better service than the one currently being 'delivered'.
Essentially I don't think we can simply move to a system where the same old people are running the show, all you will get is a continuation of the public being treat with utter contempt.
John Rochford at the helm of Arriva? When did that happen?