(15 Jun 2024, 1:44 pm)Rob44 wrote But surely if this happens a taxi should be sourced so the customer can get to where they are going? Would it be better if no bus turned up at all? Are GNE sending out these half arsed buses but keeping the good ones that could be sent out at the depot? Also what's the crack if a w/c user is already on the bus, does the w/c user waiting to get on have to wait for the next one?
That's not the point though. If they're waiting for a bus they're likely going somewhere, and then having to wait for a taxi to be sourced is a massive inconvenience. Equally, individuals in wheelchairs are vulnerable and we shouldn't be accepting "oh, but they'll get them a taxi" as an acceptable solution to the penny pinching attitude of a multi-national corporation.
Not being able to use the bus because another wheelchair user is already using it is unfortunate, but is a completely different situation.