I thought things were improving with operators acting in the best interests of customers to direct them to the new operator when contracts are lost to another operator, but Go North East seem to have a real reluctance to use Northstar’s name in any of their news updates…

I noticed in July’s service change update, other operators’ names were referenced but not the winning bidder of the 643 and 939. This time, the operator of the 28S is not mentioned.

There’s me thinking the Business Director of Go North East was also Chair of NEbus, so would be adopting best practice…