(02 Oct 2024, 12:36 pm)Ambassador wrote Wow a year already.
I'd say standards and service levels have dropped considerably since then (not necessarily the fault of the drivers) and from being a very prominent (and bad) management team - they've morphed into a very bad (and not very prominent) management team
I don't travel anywhere near as much as I used to, but when I do, I find the cuts in frequencies end up making every journey take longer. When the X1 and 4 were every 12 minutes, and the latter didn't have a diversion around Follingsby, you could pretty much hop off one of the connections and straight on to a waiting bus into town or on to the Metro system. The X1 reliability now, especially on a morning or afternoon, feels awful.
I agree on prominence too. You'll have likely seen it all before, but it's almost like they've swallowed a couple of volumes of bad HR-led gimmicks, rather than engaging with their workforce and customers as adults. Spin the wheel and a packet of sweets, anyone?
(02 Oct 2024, 2:24 pm)Malarkey wrote The service offered is absolutely shocking with the large majority of services across the region operating to a "Minimum Service Level" which for some services just isn't enough to match passenger demand whilst other services such as the 21 have returned to pre-covid service levels however it is being propped up by BSIP Funding which for a commercially run service in my opinion should not be the case.
I agree, and I suspect that this is what they're doing. Enough people will complain about the frequency, but the operators will claim that it's "not quite there" in terms of increasing it commercially. Knowing they'll eventually get to that pot of gold at the end of Cllr Gannon's rainbow.