(27 Mar 2014, 3:18 pm)eezypeazy wrote No, it's not a 'pitiful response'... it's a representative sample... please look at the Sampling article I linked to earlier.
If you have issues with the sampling, then take it up with Passenger Focus!
It still doesn't improve the number of actual responses received, does it? As I've said before, sampling techniques and PowerPoint presentations may impress a couple of suits, but it's a million miles away from the real world.
Companies need to do more to reach out to their customers, if they really value their opinions. What is your opinion on the methods I mentioned above? Or is it much more comfortable for execs to hide behind a surveying technique...